Support ki responsiveness expected se thodi kam thi
Main soch raha tha ki support team jaldi se jawab degi jab mujhe dialer aur database ke masle samajhne the. Lekin jab maine call kiya toh unka response itna fast nahi tha jitna main expect karta tha. Kuch situations mein, unhone follow-up calls schedule ki jo thoda late aayi, jisse mera kaam ruk gaya tha. Training session theek tha, par agar unka telephonic support zyada active hota toh main apne workflow ko zyada smoothly handle kar sakta tha. Payment process aur invoice kaafi straightforward the, usme koi dikkat nahi ayi. Ongoing automatic updates kabhi kabhi distractions leke aate the, par kuch changes useful bhi lage. Main ye maanta hoon ki software ka overall interface sahi tha, par agar support team ki responsiveness thodi behtar hoti, toh main zyada satisfied hota. Ab mujhe sochna padega ki aage chal kar, jab mujhe madad chahiye hogi, tab support level kaisa hoga. Overall, experience mixed tha, kuch cheezein theek thi, magar support ki speed disappointment thi.