support ki responsive hona mujhe thoda surprise kar gayi
Initial sales aur pre-purchase mein mujhe laga tha ki response milna easy hoga, par actual mein thoda unexpected challenges aaye. Sign-up ke waqt to sab kuch smooth lag raha tha, par jab maine training start kari toh kuch technical issues aaye jo mujhe online clear nahi hue. Support team se main baar-baar contact kar rahi thi, aur unhone jawab dena slow kar diya tha, jo mujhe thoda surprise kiya kyunki expect karti thi ki prompt replies milenge. Unhone problem samajhne ki koshish ki, par delays ne mujhe frustrate kar diya. Billing aur payment queries mein bhi mujhe lagta hai ki communication mein transparency kam thi. Onboarding ke dauraan thodi aur detailed instructions na mil paana bhi thoda ajeeb tha. Overall, mujhe laga ki response time aur team ka approach thoda better ho sakta tha, mujhe zyada clarity aur faster help chahiye thi. Bas yehi thoda hiccup tha warna software kaafi achha tha.