Support ki response timing kaafi alag thi, thoda confused hua
Maine sales ke dauran jab apne kuch questions pooche toh support team se response mila, lekin timing kaafi unpredictable thi. Kabhi wo turant reply dete, kabhi 12-15 ghante ka wait karna padta jo thoda frustrating tha. Mujhe laga tha ki paid product hone ke wajah se support ka response time consistent hoga, lekin yeh experience alag tha jisne mujhe surprise kiya. Sales staff ne acha attempt kiya to clarify product features, par delays ki wajah se mera overall impression thoda mixed hua. Onboarding process ke baad jab software ke calling tools ke baare mein confusion hua, tab jo help mili usme bhi kuch gap tha ki kab tak mera query resolve hoga. Billing aur payment ke sawalon pe jawab mil jate lekin koi detailed follow-up nahi mila, jis se lage ki shayad unka focus limited hota hai. Main appreciate karta hoon ki log friendly the, lekin responsiveness consistent nahi thi. Yeh cheez mujhe thoda yeh doubtwani banati hai ki agar main phir se services use karun toh support kitni acha handle karega meri problems. Overall, thoda better response time hona chahiye tha is type ke paid service ke liye.