1 out of 51 of 5Unverified experienceSupport and communication
Support ki expectation aur reality mein noticeable difference tha
Maine telephonic support pehle jo use kiya tha uske hisaab se ye thoda lagatar sabkaafi different tha. Jo pehle help milti thi, vo thodi jaldi aur direct lagti thi, yahaan response time zyada tha aur issues solve karne mein der lagti thi. Communication clear nahi lagti thi kabhi kabhi, aur mujhe lagta tha ki support team kaafi busy hai. Problems address hone ke process thoda complicated bhi tha. Software aur updates mein bhi kabhi kabhi confusion hota tha jo samajhna mushkil tha bina support ke. Payment process mein toh clarity thi lekin jab mujhe help chahiye thi support se, toh wo utni asaan nahi thi jitni hope karti thi. Overall, thoda neechi stage ka support laga mujhe.