Support ki ek chiz achhi lagi, baki kuch disappointing tha
Support team se baat karke mujhe thoda acha laga jab unhone mere ek specific software glitch pe dhyan diya tha. Lekin overall communication itni effective nahi thi. Jab maine issues bataye, lagta tha woh samajh nahi pa rahe the meri baat. Response mein delay tha aur technical clarity bhi kam thi. Support calls mein frustration hua, kyunki baar baar explanations dene padte the. Confidence jo initially tha ki support help karega, wo kaafi gir gaya tha experience ke baad. Training sessions bhi thode generic lagen, aur jo questions maine pooche, unka answer incomplete milta tha. Ek baar toh mujhe lag gaya tha ki mujhe akele hi sab troubleshoot karna padega. Dialer aur database ko sahi se samjhane mein support effective nahi tha. Phone pe baat karte waqt mujhe laga ki main confuse hi karta rahunga. Ek positive baat yeh thi ki finally problem acknowledge ki gayi, lekin solution provide hone mein bahut time lag gaya.