Support ki ek baat jisme thoda farak dikh raha tha
Mujhe support aur communication mein mixed feelings hui, kyunki ek taraf se toh assistance theek-thaak thi, lekin kabhi kabhi response late milta tha. Maine expect kiya tha ki jab main kisi query ko raise karungi, toh jaldi aur efficiently solve karenge, par kabhi-kabhi lagta tha ki thoda sa delay ho raha hai. Telephonic support pe jaake mujhe lagta tha ki kaafi helpful log available hain, par unke instructions thode unclear lagte the, jo ki onboarding ke dauraan meri thodi dikkat badha dete the. Lekin jo overall onboarding aur training sessions thi software ke liye, wo kaafi achhi thi, easier bana diya setup karne mein. Dialer aur calling tools bhi achhe perform kar rahe hain, lekin kabhi kabhi database access mein connectivity issues aaye. Automatic updates toh smooth the, par koi significant improvement mujhe immediate mehsoos nahi hua. Toh puraani expectations ke hisaab se, thoda mix experience raha, kuch parts ache the, kuch thode weak. Yeh balance mujhe 3-star dene par majboor karta hai, kyunki genuine feedback toh yeh hai ki har aspect perfect nahi tha.