Support ki ek baat achhi lagi but baaki sab thoda confusing tha
Yaar main bataun toh, initially support se baat karna thoda ajeeb tha. Thoda hesitate kar rahi thi ki kya help milegi ya nahi, kaafi baar lagta tha ki delay ho raha hai samajhne mein. Par ek baat jo achhi lagi, woh yeh ki jab phone uthaya aur direct telephonic support mila, toh baat karne mein comfort tha aur wo log politely guide kar rahe the. Lekin overall confidence ban nahi paaya tha ki main sari help le paungi because baar-baar explanations mein time lag raha tha aur decisions lene mein thoda confusion tha. Jab software ke naye updates aaye, mujhe unka impact samajhne mein bhi help chahiye thi, par clear communication nahi mila. Mujhe lagta hai ki agar support department thoda proactive hona start kare aur faster responses de, toh clients ko zyada acha lagega. Kuch toh cheezon mein support theek thi par jitna smooth aur clear flow chahiye tha, woh missing tha aur isi wajah se end tak pura satisfaction nahi mila.