Support ki daily response slower thi
Main yeh zarur kahungi ki support team polite thi aur kabhi kabhi quick answers bhi mil gaye, par overall regular day-to-day communication itni effective nahi rahi. Jab bhi maine call kiya ya query raise ki, toh response usually late aata tha aur kabhi kabhi lagta tha ki mera issue clearly samjha nahi ja raha hai. Training aur onboarding ke time se farq tha ye ki daily problems mein thoda frustrate karne lage support ke delays. Software updates theek thaak time par aaye, aur database feature bhi stable tha, isme koi dikkat nahi thi. Lekin agar kisi choti si problem ko fix karna tha toh uske liye aapko kahi baar follow-up karna padta. Invoicing process smooth thi aur payment steps mein kisi tarah ki dikkat nahi aayi, lekin support ki communication ek kamzor point tha meri experience mein. Calling tools sahi kaam karte rahe, usme koi shikayat nahi thi, bas support team thoda aur efficient hota toh achha rehta. Overall ye service thodi inconsistent lagti hai daily use ke liye jisme baar baar support chahiye hota hai. Agar daily help smooth ho jaye toh ye software better lag sakta hai, warna thodi problem ban jati hai.