Support ki clarity thi main expectation, mil gayi sirf kabhi kabhi
Maine WFHI se telephonic support lena shuru kiya tha jab training ke baad software use karte waqt kuch doubts aaye. Mujhe laga tha ki mujhe har step par clear explanations milenge, especially jab dialer aur database features samajhne ki baat aayi. Lekin support representatives se baat karne pe sometimes main jo poochti thi, uska jawab clarity mein nahi milta tha. Ek particular baar jab main payment process ke baare mein specific query lekar phone kiya, tab mujhe thoda acha detailed answer mila, jise main appreciate karti hoon. Par baaki ke support calls thode scattered aur unclear lage, jisse mujhe khud se zyada experiment karna pada system mein. Communication aur follow-up bhi consistent nahi tha, jo mere expectations se different tha. Mujhe lagta hai ki agar overall support system thoda zyada structured hota aur explanations thode simple hote, toh onboarding aur daily use mein kaafi help milti. Abhi ke liye mujhe lagta hai ki clarity thodi jagah reh gayi hai jo main expect karti thi from a paid service.