Support ki baat karun toh ajeeb laga tha kabhi kabhi
Jab main WFHI ka support use kar raha tha, pehle din mujhe bahut achha laga ki turant help mil gaya jab question kiya tha. Lekin jaise jaise din guzarte gaye, mujhe pata chala ki support kaam din bhar consistent nahi tha. Kuch din aise the jab response time tez tha aur mujhe bina zyada intezaar ke solution mil gaya. Par dusre din jab problems ayi toh lagta tha support waale busy the ya unka response thoda slow tha. Day to day unka communication thoda predictable nahi raha aur mujhe thodi confusion hui ki kab help milegi. Training modules aur software ke baare mein support jahan tak hai, wo generally helpful raha lekin kabhi kabhi lagta tha ki thoda aur proactive approach hona chahiye. Overall, mujhe ye baat surprise kiya ki support pe itna farak padta hai din ke hisaab se, jabki main soch raha tha ki ek consistent service milegi. Lekin chalo, jab support mila toh wo kaam ka tha aur mujhe zyada takleef nahi hui.