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WFHI review

Support ki baat karte hue kuch ajeeb laga

2 out of 52 of 5Unverified experienceSupport and communication

Support ki baat karte hue kuch ajeeb laga

Maine support se jab contact kiya toh mujhe laga tha ki sab smoothly chalega, par kuch unexpected challenges aaye. Jab system mein koi dikkat thi, toh response time itna acha nahi tha jitna expect karti thi. Call karne ke baad wait lamba hota tha, aur jo solutions diye gaye they wo directly problem solve nahi kar paaye. Lekin ek baat achhi thi ki unki telephonic support team polite thi aur try karti thi help karne ki. Jo software training thi, wo achi thi, par jab actual trouble hua toh unka communication thoda slow laga. Automatic updates apne aap hote rahe jo thoda convenient tha, lekin troubleshooting mein time zyada laga. Invoice process while signing up was straightforward, yahi ek cheez achi lagi. Overall, mujhe thoda frustration hua, kyunki jab major issue aaye, toh expect karti thi ki quick aur efficient help milegi. Maybe ye support system aur improve kar sakta hai, especially jab urgent problem ho toh swift communication aur solutions milne chahiye. Dialer aur database features theek chal rahe the, par jab kisi problem ki baat aayi, toh support ka response theek nahi mila, ye surprised kar gaya mujhe.

Gunjan Pratik NenePuducherry, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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