Support ki baat acchi lagi
Main support team se touch mein rahi training ke baad, aur honestly mix feelings aayi. Phone par jab baat ki toh responsiveness theek thaak thi, matlab wo jaldi connected hote the aur general queries ka jawab dete the. Lekin jab kuch thoda complex issues aaye, toh mujhe laga ki support wale zyada clarity nahi de paaye, ya kahin na kahin mujhe khud bhi thodi research karni padi. Onboarding ke time thoda confusion tha kahi steps ko lekar, aur call ke through clear karne mein bhi waqt laga. Par haan, ek cheez jo achhi lagi wo ye thi ki dialer aur database tools ke use mein unki advice generally sahi thi aur mujhe software ko better samajhne mein madad mili. Shayad mujhe thoda aur confident feel karwate agar support thoda aur pro-active hota. Overall, main abhi bhi soch rahi hoon ki next time agar kuch issue aaye toh main support pe rely karungi ya nahi. Toh ek taraf helpful touch tha, dusri taraf thoda incomplete laga feedback.