Support ki availability and response time pe surprise mila
I found the support and communication disappointing in several ways. First, the telephonic help line was often busy or unreachable during the hours I needed assistance, which meant I couldn’t resolve issues quickly. Jab bhi finally kisi se baat hui, mujhe lagta tha ki unke paas exact answers nahi hain mere queries ke liye regarding dialer setup aur database syncing. Also, the support staff didn’t proactively follow up after initial calls, so second calls were necessary for clarifications. Mera experience yeh raha ki main baar baar same problems explain kar raha tha but koi sustainable solution nahi mila. Training session bhi delays ke saath hua and the trainer didn't cover all essentials as promised, meaning main thoda confused ho gaya about workflow implementation. I am doubtful ki agle time mein main support ke liye phir se phone karunga because pehli baar itni complexities thi. It is mostly a waiting game rather than smooth guidance, which wasn’t what I expected based on the initial descriptions. At least software installation process was okay, so I cannot totally discredit it.