Support ki achhai aur takleef dono mili
Pehle toh mujhe lag raha tha ki agar kahin problem hui toh support team help karegi asaani se. Lekin jab main software me issue face kar rahi thi, lagaatar calls karne ke baad bhi unka response kabhi clear nahi tha. Support wale samajh nahi paaye ki problem kahaan hai, baar-baar mujhe wahi cheezein repeat karni padi. Thoda sa patience kiya, par jab tak solution milta, meri productivity bahut gir gayi thi. Jo training di thi usme kuch points the jo assistance pe kaam nahi karte the aur ye bataaya gaya tha ki agar issue aayega toh support se fix karva sakte hain, par baat hi nahi bani. Database aur dialer dono inconsistently behave karte the, automatic updates thi par kabhi kabhi woh update software ko aur bhi slow kar deta tha. Jo invoice aur payment ka process tha, woh theek thaak define kiya gaya tha, par billing mein confusion hui toh support se contact karna bahut tough tha. Overall, mujhe lagta hai software main potential hai lekin jab jab kuch issue hua toh wo waise handle nahi hua jaise sochi thi, thoda frustrating experience raha mera.