Support kharab tha par software features theek the
Jab maine software purchase kiya tha toh main expect kar rahi thi ki training aur support thorough hoga, jaise ki software properly guide karega ki kaise dialer aur database use karna hai. Lekin mujhse zyada cheezein khud hi samajhni padi, support team ke responses slow the aur kaafi baar main apni taraf se solution dhundne pe majboor hua. Jo onboarding steps the, wo clear nahi the aur is wajah se mujhe initial uses mein kai baar dikkat aayi. Sales process smooth tha lekin baad mein support ka level thoda disappoint kar gaya. Software features ache hain, automatic updates bhi regular aate hain, par bina proper support ke unka use challenging ho gaya. Main soch rahi thi ki yeh experience pehle ke tools se better hoga, par compare karne par kuch aspects mein yeh thoda pichhe tha. Overall, kaafi frustration hua ki mujhe zyada khud se karna pada jab ki maine support expect ki thi.