Support kharab tha, kaam pura nahi hua
Mujhe lagta hai kaafi time waste ho gaya support ke saath baar baar phone pe baat karne mein. Har baar mujhe wahi information repeat karni padti thi, kyunki har agent ko meri problem samajh mein nahi aayi. I waited on hold longer than I expected several times, and although eventually someone tried to help, it was too late to fix the issues I faced in the software. Dialer and database features rarely worked smoothly for me, and automatic updates sometimes made things worse rather than better. The invoicing and payment were okay, but the whole experience, especially with communication, left me frustrated. It felt like they were not equipped to resolve problems efficiently. Despite multiple calls, my difficulties persisted, and I couldn't rely on telephonic support to meet my needs. So in the end, the outcome was that nothing really got resolved and I couldn't move forward with the workflow as planned.