Support kept things from being a total mess
Honestly, I was a bit frustrated trying to get the software up and running. The access controls and permissions initially were a mess and I wasn’t sure if it was my fault or theirs. However, I have to say that the support people were pretty responsive considering the issues. They didn’t leave me hanging and usually answered my calls or messages within a reasonable time. That helped a lot because otherwise it might have been really confusing to sort out access without any guidance. Still, the setup could have been smoother so I spent quite some time trying to figure out where exactly to click and what rights I had at different points. Not everything worked out instantly as I hoped, but the fact that I could reach actual humans who seemed helpful stood out. So despite frustrations, the human help was a plus in this whole experience.