Support kept me waiting far too long
The amount of waiting involved when I tried to get support was quite frustrating. I found myself having to call multiple times to explain the same issues, which felt like going in circles without real progress. The telephonic support was warm in tone but the actual assistance took too many back-and-forths and aimed to troubleshoot the same problems repeatedly instead of offering quicker solutions. Even after several attempts, the help didn’t resolve the core difficulties I faced using the dialer and automatic updates. What made it worse was the overall time it took for each call to connect and then get someone who could actually assist. There was far too much redundancy and waiting, which, considering the promise of priority assistance, was disappointing. I hoped the support system would save time rather than add to my workload. So overall, the support experience consumed a lot of my time with not enough satisfactory outcome and made me think twice about relying on it for urgent issues.