Support kept me hopeful but some delays were noticeable
I found the telephonic support pretty responsive overall, which gave me confidence that help was just a call away whenever I got stuck. The assistants were patient and friendly, walking me through the features of the software and answering my questions about the dialer and database functionalities. However, sometimes the response time was slower than I had expected, which occasionally caused minor frustrations when I needed quick clarifications. Despite that, by the end of my training and initial setup, I felt significantly more comfortable navigating the system and using the calling tools effectively. The priority assistance feature did help to elevate support speed when I truly needed urgent help. Communication was clear and concise, which made the learning curve manageable. Overall, I would say my confidence in using the software improved steadily, even if the support timing wasn’t always perfect. This balance between good guidance and occasional wait times shaped my experience on the whole.