Support ke workflow ne mujhe thoda confuse kar diya tha
Maine expect kiya tha ki support process thoda smooth aur predictable hoga, lekin ek moment ajeeb laga. Jab maine telephonic support call kiya tha, toh mujhe pehle ek basic checklist ke through le jaaya gaya, jo theek tha, par uske baad bhi kai baar mujhe repeat karna pada apni problem. Baaki ke steps thoda vague rahe, mujhe samajh nahi aaya ki kitni der mein mil jayega solution. Dialer aur software ka use karne mein thodi dikkat thi, par woh main problem nahi manunga. Jo surprise tha, wo yeh ki mujhe lagta tha ki communication ko automate karke efficient banaya jayega, par mujhe lagta hai wahan process thoda disorganized tha. Training sessions ke baare mein bhi mujhe exact clarity nahi mili ki kya karna chahiye ek fix sequence mein. Overall, support effort poor tha mujhe lagta hai, aur mujhe samajh nahi aaya ki ye sab steps kyon design kiye gaye aise tariqe se.