Support ke timings ka match nahi hua
Mujhe laga tha ki support team hours mere working time ke hisaab se customize honge, par jab actual system chalaya toh pata chala ki poora flow mera routine suit nahi karta. Support calls ka timing mere kaam ke dauran nahi tha, is wajah se main apni problems timely nahi bata payi. Software updates theek the, koi dikkat nahi, wo automatic chal rahe the jo ek positive cheez thi. Lekin support ke availability ke alawa, onboarding process thoda confusing raha kyunki clear communication nahi hui ki support kab milega. Yeh cheez ek baar samajh aayi tab laga ki system realistically meri needs fulfill nahi karega jab tak wo flexibility nahi deta working hours ke mutabiq. Overall support ka approach thoda better ho sakta hai, agar wo mere working hours ke hisaab se hota toh zyada madad milti. Dialer aur call tools bhi out of sync lage enough for my schedule. Mujhe lagta hai ki company ko time zone aur working hours ko support karne ki zyada planning karni chahiye. Yeh sab cheezein thoda disappointing rahi, lekin database feature aur software stable hone ki wajah se frustration thodi kam hui.