Support ke timing ekdum mere working hours se match nahi huyi
Main subah 9 se shaam 6 tak kaam karti hoon aur socha tha support bhi ussi hisaab se milega. Par jab sign-up kiya toh mujhe support ke timing thode limited samajh aaye. Pehle din jab training start ki, toh jo telephonic support needed tha software ke dialer ko samajhne ke liye, wo available nahi tha meri working hours mein. Phir maine try kiya evening mein call karne ka, par response kaafi slow tha, jiski wajah se mujhe apnd workflow disturb karna pada. Database feature ko integrate karna bhi thoda time-consuming raha kyunki mujhe technical doubts the par support team milti hi thodi messed-up timing pe. Automatic updates aaye toh mujhe laga ki shayad wo issues door kar denge, par thoda awkward laga ki update ke baad mujhe fir se coaching karni padhi dialer ke functions pe. Payment process smooth tha, invoice bhi time par mili, par kyunki main thoda time par disrupt karti to unka service mere liye utna efficient nahi lagta jitna hona chahiye. Mujhe ek particular baat achhi lagi aur wo thi ki jab support available tha toh response genuine aur helpful tha, lekin wo baaki working hours ke combined convenience mein fit nahi hua. Overall experience thoda disappointing raha timing ke wajah se.