Support ke steps the thode ajeeb, verdict is average
I think the support communication had mixed order issues. There was one particular instance where I was told initially that my issue would be resolved by resetting the database, but then the support agent redirected me to check the dialer settings instead. That confused me because usually you’d expect a clear diagnosis before suggesting steps. Apart from that moment, other support interactions were fairly standard, though I can't say they were especially well-sequenced either. The call back timings and follow ups didn't seem to follow a consistent logic, which made the process somewhat unreliable at times. When it came to invoicing and payment, things were more straightforward and it worked fine overall. Automatic updates to the software occurred without problems, but they also didn’t seem to be highlighted as a part of the support workflow. So answering if the steps were sensible, my verdict is average. The communication worked but wasn’t smooth or adequately structured to avoid back and forth confusion. Overall, I neither found it terrible nor especially helpful given the way it was handled that day during support interaction.