Support ke steps bilkul theek nahi the
Mujhe laga tha ki jab main sign-up karungi aur onboarding kar rahi thi, toh steps ekdum sensible honge, par aisa kuch bhi hua nahi. Jab main support ko call kar rahi thi, unhone mujhe confuse kar diya ki pehle kya karna hai aur baad mein kya. Ye jo process hai, woh bilkul logical order mein nahi tha, jaise database setup pehle hota hai aur dialer baad mein. Har baar jab main call karte waqt issue face karti thi, toh mujhe lagta tha ki bas ye jaldi solve ho jaye, par support waale bataate hi nahi the ki agla step kya hai. Main kaafi frustrated thi ki kyun mujhe baar-baar wahi sab samjhana pad raha hai, wo bhi jab main unke software ko proper tarah se use karna chahti thi. Mera jo call week tha, usmein bhi ye hi confusion rahi ki main kya kar rahi hoon aur kya karna baaki hai. Agar aap log apne communication ko thoda better organize karo aur steps ko ek logical sequence mein rakho, toh zyada helpful hoga. Abhi toh har cheez random lagti hai, jaise baar-baar naya naya batao, bina kisi finalize kiye hue plan ke. Main toh bas ye expect karti thi ki onboarding aur training mein mujhe clearly samjhaaya jaaye ki sab kaam kaise karte hain, par yeh sab galat order hone ki wajah se pura experience hi ganda ho gaya.