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WFHI review

Support ke saath thoda extra effort laga, but kaam bhi toh hua

2 out of 52 of 5Verified purchaseSupport and communication

Support ke saath thoda extra effort laga, but kaam bhi toh hua

Mujhe jab technical issue aaya software ke dialer mein, toh support ko contact karna pada. Pehle phone pe baat karne mein thodi der lag gayi aur baar-baar apni baat ko samjhana pada, jo thoda frustrating tha. Communication thoda slow tha, aur jab tak unhone samjha ki actual problem kya hai, mujhe apni call back ka intezar bhi karna pada. Par jab issue finally samajh mein aaya, tab unhone task ko acche se handle kiya aur solution bhi diya. Database feature mein data sync thoda delay ho raha tha, aur jab maine bataya toh woh fix karne mein time laga. To support ka overall experience thoda ups and downs se bhara tha, par main yeh maanta hoon ki they did manage to fix the problem eventually. Jadi mujhe laga ki agar problem thodi simple hoti toh shayad time zyada na lagta. Waise, communication mein thoda better hona chahiye tha, par job toh ho gaya, woh main zarur kahunga.

Mukesh MitraOdisha, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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