Support ke saath itni mehnat pehli jagah nahi karni padti
Main service use karne ke dauran expect kar rahi thi ki telephonic support zyada helpful hoga, par pehle ke experience se yeh farak pada. Support se baat karne mein kaafi effort laga, bar bar apni problem explain karni pad rahi thi, jo pehle waale system mein itna nahi hota tha. Call connect hone mein bhi der lagti thi, aur kabhi kabhi mujhe dubara call karna padta tha. Yeh thoda frustrating tha kyunki mere paas limited time tha software setup karne ke liye. Training sessions average the, koi zyada naya nahi tha jo pehle seekh chuki thi, par dialer feature pe clarity milti thi. Database integration pe kuch confusion thi ki update automatic hone ke baad changes kahan reflected honge. Mujhe laga ki communication mein thodi clarity honi chahiye, aur thoda zyada proactive response dena chahiye support team ko. Overall, main ye keh sakti hoon ki software ka potential hai, par communication aur support ke mamle mein mujhe lagta hai ki abhi sudhar ki zarurat hai.