Support ke saath baat karna bada jhanjhat tha yaar
Mujhe jab issue hua software mein, toh socha support team se baat karke jaldi solve ho jayega, par waise nahi hua. Pehla toh, ek se zyada baar mujhe baar-baar apni problem repeat karni padi, jo thoda frustrating tha kyunki mujhe ye lagta tha ki team samajh jyegi pehli baar. Unka response bhi slow tha kabhi kabhi aur main baar baar phone par rukna padta tha aur fir unke instructions follow karna tha. Kabhi software update ke baad mera dialer sahi se kaam nahi kar raha tha, par support me waqt lag gaya batane mein ki kya problem hai, aur phir bhi jaldi fix nahi hua. Har call pe lagta tha ki mujhe khud apni problem ko baar-baar samjhane ke liye ready hona chahiye, jo thoda exhaustive tha. Mujhe laga support zyada proactive nahi hai, aur main expect karta tha ki thoda jyada effort lagakar mere cases ko priority di jayegi. Aakhir mein toh yeh lagne laga ki support ke saath baat karna ek alag effort hai jo main definitely reduce karna chahata hoon kyunki main real kaam karne mein focus karna chahta hoon, na ki baar-baar yeh baatein samjhane mein.