support ke response time ne sab kharab kar diya
Ye software aur training lene ke baad mujhe laga tha ki jab bhi koi dikkat aayegi toh support team jaldi help karegi but meri jo experience hai uske basis pe main ye nahi kahungi. Maine kai baar telephonic support ke liye call kiya par ya toh lagataar busy tha ya fir meri call pick karte waqt bohot delay hota tha. Kabhi kabhi to baat karne wala samay mein nahi milta tha, wo mere issues ko samajhne mein ruchi nahi dikhata tha. Invoice aur payment ke mamle mein bhi clarity kam thi jiski wajah se mujhe baar-baar samjhana pada apni problem. Dekhiye, software khud ko toh kaafi advanced batata hai par agar support itni responsive nahi hogi toh problem solve karna mushkil hoga. Training sessions bhi thode unclear the jisme wait zyada hota tha aur mujhe samajh nahi aata tha ki kis stage pe kya karna hai. Overall mujhe laga ki ye support team thoda improve kar sakti hai, warna main shayad aage use karna avoid karungi. Meri advice hai ki support pe dhyan dena banta hai, warna software ki acchai kam ho jati hai.