Support ke mamle mein zyada helpful nahi, par ek cheez achhi thi
Main ne jab WFHI ka software use karna shuru kiya, toh mujhe lagta tha ki support team kaafi madad karegi. Lekin reality mein, mujhe zyada tar cheezein khud hi samajhni padin aur troubleshoot karna pada. Telephonic support se baat karne mein time lagta tha aur kabhi kabhi response bhi delayed hota tha. Jo training mili, wo basic thi par usse kaam chala liya. Software mein automatic updates toh the, par unka impact mere workflow par minimal tha. Database feature thoda confusing laga, mujhe lagta tha ki thoda easy navigation hona chahiye tha. Dialer aur calling tools ka use karna tha thoda complex tha, especially jab koi call drop hota toh uska handling mujhe thik nahi lagi. Sign-up process sahi tha, par invoicing thoda unclear thi jiski wajah se mujhe khud se samajhna pada. Overall, support team ki madad aur clarity ki kami ki wajah se mujhe zyada khush nahi hui, par software ka ek feature jo automatic updates the, wo theek lagte the.