Support ke liye thoda effort chahiye tha samajhne mein
Support se baat karne mein mujhe thoda struggle karna pada kyunki jo labels aur wording system ke andar use ho rahi thi, wo thodi confusing thi. Jab mujhe database mein kuch queries karni thi, toh labels se mujhe clear direction nahi mili ki kis button ko press karna hai. Dialer mein functions samajhna mushkil tha until support wale ne patiently explain kiya. Wording itni intuitive nahi thi jitni main expect karta tha. Support staff ne koshish to ki samjhane ki, par mujhe lagta hai ki system design mein thoda aur clarity honi chahiye. Ye sab hone tak mujhe thoda thakaan mehsoos hua, lekin jab help mil gayi toh kaafi asaani hui. Invoicing aur training ke steps thode straightforward the lekin communication ke hisab se thoda bhaari feel hota tha. Mujhe lagta hai ye software effective ho sakta hai agar labels aur terms user-centric banaye jayein, taki user ko baar baar explanation na leni pade. Overall mujhe support se mixed feeling hui, kyunki woh madad karte hain par natural flow thoda adhura lagta hai kabhi kabhi.