Support ke liye thoda aur guidance chahiye tha
Maine dekha ki telephonic support situation mein kaafi helpful thi overall, lekin mujhe kaafi cheezein khud se samajhni padin bina zyada assistance ke. Support agents ne basic issues toh address kiye, par mujhe lagta hai ki step-by-step detailed communication kaafi helpful hoti agar initially better hoti. Jab maine dialer aur database functionalities ke baare mein questions kiye, toh mujhe adhiktar baar khud se research karna pada, kyunki explanations tableaur nahi thodi si confusing thi. Automatic updates ke baare mein bhi me clarity chahiye thi, ki unse kya kya expected hai aur kab rollback ki zarurat padegi. Invoice aur payment process straightforward tha, par support team ke through kabhi kabhi delays ho jaate the, jo efficiency mein thodi kami dikhata. Maine socha ki agar documentation mein ya communication flow mein thoda aur structure idhar hota toh training ka experience aur smooth ho jaata. Main support experience mein thoda aur proactive approach chahti thi.