Support ke liye kafi samay lag gaya samajhne mein
Mujhe jo support aur communication ki expectations thi, woh shayad zyada thi. Jab maine initial queries ke liye contact kiya, toh mujhe lagta tha ki helpdesk se jaldi response milega, par mujhe zyada waiting karni padi aur kai baar apne aap hi troubleshoot karna pada. Support calls mein clarity kabhi thi to kabhi nahi, aur kabhi instructions thode unclear lagte the, jo mujhe aur confuse karte the. Mujhe laga ki mujhe zyada khud se seekhna padega rather than getting guided support jaisa main expect karti thi. Lekin ek baat thodi achhi thi, wo yeh ki PO priority assistance mile toh response thoda tezi se milta hai, bas uska allaava wait karna padta hai. Overall, mujhe support process se itna faida nahi hua jitna mujhe lagta tha, aur kaafi samay aur effort khud lagana pada mujhe setup aur troubles solve karne ke liye.