2 out of 52 of 5Verified customerSupport and communication
Support ke liye itna wait aur follow-up, baat hi alag thi yaar
Yaar, support se baat karna thoda stressful tha. Jab software mein koi dikkat aayi, main soch raha tha ki jaldi se solution milega, par call lagane ke baad bhi baar baar follow-up karna pada. Koi ek baar pata chal jaye ki problem kya hai, par baar-baar explanation dena padta tha phone pe. Wo dialer tool ka ek function theek se kaam nahi kar raha tha, toh usko fix karne mein kafi time laga. Phone support ka tone thik tha, par problem solve hone mein jyada time lag gaya. Main ek do baar lagta tha ki shayad self-help option better hota, kyun ki support team se baat karne mein zyada effort lag raha tha. Payment aur invoice process mein koi dikkat nahi thi, par technical issues ke liye patience rakhna padta hoga.