Support ke liye effort zyada laga, thoda disappointment hua
Support se jab main contact kar raha tha, toh pehla impression yeh tha ki shayad jaldi help mil jayegi. Lekin communication mein thoda time laga, mujhe explain karna pad raha tha apni problem bar bar. Telephonic support tha lekin inconsistent lag raha tha, kabhi response clear tha, kabhi delay hota tha. Training mein bhi jo onboarding ke baad questions the, unka jawab milna itna straightforward nahi tha. Ek taraf se samajh mein aaya ki resources available hain, par waqt se unka use karna mere liye thoda challenging tha. Shayad agar thoda proactive support system hota toh better hota. Wo baat admit karunga ki software updates automatic aate rahe, usmein koi problem nahi thi, jo acchi baat hai. Par overall main soch raha hoon ki agli baar firse help chahiye toh shayad main itna optimistic nahi rahunga, kyunki kaafi effort dena padta hai communication ke liye.