Support ke labels ne mujhe confuse kiya, par wait thoda manageable tha
Support se baat karte waqt mujhe bahut baar lagta tha ki jo labels aur terms use kiye gaye hain, wo straightforward nahi hain. Kaafi baar kya karna hai, kya solve hona chahiye vo mujhe clear nahi hua. Wording mein thodi zyada technical terms hain jo har user ke liye samajhna mushkil banati hain. Lekin main ye manta hoon ki telephonic assistance kaafi quick mil gayi thi, aur patience se meri baat suni gayi. Mujhe lagta hai agar thodi language friendly aur simple hoti toh user experience better hota. Support agents try karte hain help karne ki, par jab khud system ya terms clear nahi hain toh solution lena difficult hota hai. Thoda aur concise aur clear communication hona chahiye jo ki main as a user easily pick kar sakoon. Overall, response time acha tha, par content jo convey hota hai wo need karta hai improvement ki.