Support ke kuch aspects ne surprise diya mujhe
Maine expect kiya tha ki setup ke dauraan support helpful hoga but kuch cheezein ekdum alag nikalin. Pehli baar jab main sign-up kar raha tha toh telephonic support se baat karke kaafi basic queries clear ho gayin, jo ki appreciate karta hoon. Lekin ongoing support mein thoda inconsistency thi; kahi baar response time lambe the, toh lagta tha shayad mera issue complex hai. Training ke phase mein toh generally sab smooth tha, par jab software automatic updates aate the, tab kabhi-kabhi process ko thoda rukawat hoti thi. Matlab, ek taraf support achha tha, initial setup mein bahut madad mili thi, aur database feature ko samajhne mein bhi help mili. Dusri taraf mujhe lagta hai ki call back or priority assistance waale options zyada transparent hone chahiye. Par overall, experience thoda mix tha, magar main expect kar rahaa hoon ki future mein yeh sab better ho jayega jab main zyada familiar ho jaaunga system ke saath.