Support ke jawab nahi mil paaye the timely, kaafi disappoint hua
Maine support team ko kai baar contact kiya par response milne mein der hui. Jab bhi maine call kiya toh ya toh waiting zyada thi ya phir repeated queries ki gayi jo pehle main bata chuki thi. Thoda formal tareeke se baat hui, par woh samajh nahi paaye ki mera concern kya hai. Payment aur invoicing processes ke regarding bhi main queries rakhi thi par unka jawab timely nahi aaya. Ye sab thoda disappointing tha kyunki software ke features theoretically ache hain par jab support nahi mila to frustration badh jata hai. Main apne dost ko ye suggest karna mushkil samajh rahi thi kyunki jitna support milta hai utna helpful nahi lagta. Software easy hai par jab kisi problem aaye toh support hona zaruri hai jo main expect karti thi. Overall experience uncomfortable raha iska support lene mein aur main kahi different options explore karungi agle time. Agar timely aur clear communication hota toh better hota, isliye main thoda frustrated hoon.