Support ke issue sahi tareeke se nahi solve hue; call response okay tha
Jab maine WFHI ke support ko phone kiya, toh sabse pehle toh response time thoda acha tha, jo react karne mein zyada late nahi the. Pehle step mein unhone mujhe basic instructions di jo samajhne mein simple thi, par jab meri problem thodi complex bani, toh unhone mujhe steps ko unnecessarily repeat karwaya. Dialer aur database ke integration ka jo issue tha, us par proper diagnosis nahi hua pehle hi, jisse mujhe baar-baar explain karna pada. Mujhe laga ki support sequence itna logical nahi tha kyunki mujhe asaan tareeke se solution mile bina hi department transfer hota raha. Ek achhi baat yeh thi ki finally priority assistance de diya, to kuch clarity mili par frustration bhi rahi. Ye experience mujhe batata hai ki step-by-step help achi hai, par uska order aur samajh zaroori hai.