Support ke hours theek hain, lekin thoda aur flexible chahiye tha
Mujhe WFHI ki telephonic support generally kaafi achhi lagi, kyunki unke support hours mere kaam karne ke time ke hisaab se thode suit karte the. Weekend par support available hona accha tha, aur weekdays bhi majority hours cover hote hain. Par kabhi kabhi jab main shift change kar rahi hoti thi, toh support milne mein thoda time lagta tha, jo thoda pareshan karta hai. Dialer aur database features ke liye bhi support helpful raha hai, jo meri problems ko jaldi samajhdaar tareeke se solve karte hain. Training sessions achhe the, lekin onboarding mein thoda zyada explanation ho sakta tha, especially jab software update hua tha. Overall, main kahungi ki support theek hai bas timing flexibility thodi aur honi chahiye thi, kyunki kabhi kabhi urgent queries ke liye thoda rukna padta tha jo ideal nahi hai.