Support ke hours match nahi hue mere kaam ke saath
Jab main support team se baat kar raha tha toh timing thodi mismatch thi. Wo log usually working hours ke bahar naturally available nahi hote, aur meri working routine thodi late-shift wali thi, toh problem hoti thi jab mujhe turant help chahiye thi. Par haan, ek cheez toh theek thi ki jab main call kar pata tha, toh unka response time reasonable tha, matlab zyada der nahi lagti thi. Lekin overall, yeh mismatch mere actual hours ke saath thoda frustrating raha. Training sessions achhe se schedule kiye gaye the evening mein, jo convenient tha, par fir bhi kabhi kabhi jab urgent queries thi toh phone support milna mushkil raha. Data update aur software access toh theek tha, wo smooth chalte rahe bina interruption ke. Lekin poora system itna flexible nahi lagta jo ek remote workflow ke liye fit ho mere late night ya odd timing working style ke saath. Toh main kahunga ki support timing ka thoda issue tha, par jo mila usme quality thi acchi.