Support ke expectations se zyada surprise hua
Jab main pehli baar support ko contact kiya tha, toh laga sab kuch theek hoga. Lekin ek hafta chalte-chalte pata chala ki daily basis par woh log zyada responsive nahi hain. Kabhi calls ka jawab milta, toh kabhi mera issue unresolved reh jata. Kuch cases mein toh mujhe wait karna padta tha jahan mujhe laga ki ye process efficient nahi hai. Maine socha tha ki training aur onboarding flow smooth hoga, par wahan bhi kaafi confusion thi labels ko lekar. Dialer thik se kaam karta tha, par uska UI intuitively samajh nahi aata tha. Database feature kaafi complex thi mere liye setup karna, aur support mein solution milta hi nahi timely. Automatic updates bhi kabhi kya improve kar rahe hain mujhe samajh nahi aaya, kyunki kuch features pehle se better nahi lage. Invoice aur payment process toh theek-thaak thi, usme koi complain nahi hai. Overall mujhe laga ki communication mein clarity aur promptness honi chahiye thi, par yeh routine mein missing raha. Toh haan, ek-do cheezein theek thi, par main jyada expectation lekar thi toh disappointment bhi hui thi.