Support ke daily behavior ne surprise kiya
Shuruaat mein support jo mila tha, soch rahi thi waise hi chalega jo pehle experience diya gaya tha. Par jo actually hua, uss daily communication ne mujhe thoda confuse kiya hai. Kabhi kabhi call ka wait time theek hota tha, kabhi lambe period tak koi response hi nahi aata tha. Aise laga jaise support team ka consistency nahi hai day-to-day, jiska mujhe pata nahi tha aur wo mujhe thoda sa hairaan kar raha tha. Training ke dauran jo initial setup tha, wo seamless tha, par baad mein jab software features mein kuch issue aaya toh lagta hai support thoda disorganized hai. Ek din mujhe lagta tha ki sab kuch thik hai, dusre din support delay kar raha tha, itna unpredictable tha. Mujhe samajh nahi aaya ki yeh inconsistency kyun hai, kayi baar laga shayad software update ki wajah se ho raha hai. Overall, main kuch zyada smooth nahi payi apne daily support interaction mein.