Support ke baad bhi confidence utna strong nahi bana
Main support se interact karne ke baad bhi utne confident nahi thi jitna socha tha ki banungi. Jab maine initial onboarding mein problems face ki, support ne kuch extent tak madad ki, jaise ki dialer ke setup aur database ke issues samjhana, jo achha tha. Lekin communication quality mein inconsistencies bhi thi, kabhi detail mein baat hoti thi toh kabhi general advice milti thi, jo meri queries ko puri tarah address nahi karti thi. Phone par baat karte waqt response time thoda inconsistent tha, aur repetition bhi hoti thi mujhe apna case baar-baar explain karna padta tha, jo thoda frustrating tha. Payment-related jo doubts the unka resolution bhi jaldi nahi mila, is wajah se process thoda lamba chala. Mujhe lagta hai ki agar support zyada proactive or structured hota, toh main zyada confidence ke saath software aur services use kar paati. Abhi ke liye, main thodi uncertain feel karti hoon iske baare mein.