Support ke accha aur bura dono pehlu saath-saath chalein
Main yeh kehna chahunga ki WFHI ki support system ka order thoda mixed experience raha mere liye. Shuruaat mein jab main kisi technical problem par call kar raha tha toh pehla step support ne bahut systematically liya, poora bhi sankshipt procedure samjhaya, aur thoda waiting time acceptable tha. Uske baad jab mujhe follow-up karna pada, toh laga ki instructions pe clarity kam thi aur kabhi-kabhi step order mein thodi gadbad ho gayi. Matlab, kabhi pehle troubleshoot karne ko bola gaya, phir dubara wahi step baad mein repeat karna pada. Dialer aur database use mein kuch confusion aayi jo mujhe khud solve karni padti thi, support system ne guidance mein thoda time liya. Jo telephonic assistance mila, woh generally polite tha, par process streamline nahi laga. Training ke dauraan software updates bhi aaye jo system better banate rahe, par overall main mana nahi sakta ki steps ka flow bahut sensible tha. Kahi points par easy laga, kahi chhoti chhoti issues aaye, lekin experience baaki sab milake average se thoda upar tha.