support kabhi kabhi mera time match nahi karta tha
Mera experience support ke sath utna accha nahi raha jitna main expect kar raha tha. Main apni working hours ke according kaafi active rahata hoon, lekin jo telephonic support ka timing hai, wo mere actual work hours ke sath kabhi kabhi sync nahi hota tha. Jab mujhe urgent help chahiye thi, to mujhe ya to wait karna padta tha ya phir ek alag samay pe call karna padta tha, jo mera kaam thoda slow kar deta tha. Main samajhta hoon ki sabke liye full coverage rakhna tough hota hoga, lekin zyada tar support available nahi tha jab mera urgent sawal tha. Mujhe samay ke hisaab se support accessible hone ki zarurat thi taaki main turant queries resolve kar sakoon bina apna schedule disrupt kiye. Communication bhi kabhi kabhi frustrating lagti thi kyunki mai do baar ya teen baar explain karta raha same problem ko. Phone pe baat karne ka mauka mila to bhi samasya ka turant solution nahi tha, jis wajah se mera kaam ruka raha. Ye sab mila kar mujhe aisa laga ki support system mera kaam ke hours ko ache se consider nahi karta, jo remote workflow ke point se thoda inconvenient hai. Mujhe lagta tha ki agar support ko mera typical workday dhyan mein rakha jaye to better coordination ho sakti thi. Iska impact ye hua ki main kabhi kabhi frustrated ho ke apna kaam postpone karna padta tha.