Support kaam ka mila par zyada help karni padhi
Maine WFHI ka software use kar raha tha aur support se baat karne ke liye kuch calls bhi kiye. Lekin sach kahun toh zyada tar cheezein mujhe khud hi set up karni padhi. Training session kaafi general tha, aur jab issues aaye toh telephonic support se confusion hua. Support team se communication thoda slow tha aur mujhe multiple baar apna problem explain karna pada. Haan, ek positive baat ye thi ki unka automatic update feature kaam to kiya, jo thoda comfort deta tha lekin puri process smooth nahi thi. Mujhe lagta hai onboarding thoda better ho sakta tha, especially jab aap naye ho software use karne mein. Database feature thik tha, lekin dialer mein kabhi-kabhi delay hota tha. Payment aur invoicing process clear tha, aur sign-up bhi easily hua tha, par overall jitni mehnat mujhe karni padhi support ke liye, usse thodi disappointment hui. Agar support thoda proactive hota toh experience better hota. Waise software ka interface acha tha, par user guidance important hoti hai tabhi use karne mein maza aata.