Support kaafi theek par thodi clear explanations chahiye thi
Jab maine sign-up kiya toh mujhe laga tha ki support team har cheez ko simple aur clear tarah se samjhayegi, especially jab dialer aur calling tools ka use karna tha. Lekin jab maine unse call kiya toh explanation thoda confusing laga, kuch cheezein samajh mein nahi aayi. Waise, unka wait time kam tha aur jo basic queries thi wo solve ho gayi thi. Lekin mujhe lagta hai ki agar wo thoda aur patience se aur dhyan se steps samjhate toh zyada accha hota. Training material bhi thoda clear nahi tha, kabhi English kabhi Hindi mix ho jata tha, jo focus todta tha. Main sach mein soch rahi thi ki yeh software mujhe poore workflow mein madad karega, par kuch jagah pe mujhe extra effort lagana pada samajhne ke liye. Mujhe lagta hai WFHI support mein thodi improvement kar sakti hai, especially explanation ke terms mein. Overall experience mixed hi raha, kuch cheezein acchi lagi, kuch nahi.