Support kaafi tha par idhar udhar repeat karna pada
Support experience thoda mixed raha. Jab bhi help mangi thi, to generally response mila, aur baat karne wala staff friendly tha jo achi baat hai. Lekin iss process mein thoda zyada waiting time lagta tha, jo frustrating hota hai jab jaldi solution chahiye. Mujhe lagta hai ki support calls ke dauraan, kai baar mujhe apni problem ko baar baar samjhane ko kaha jaata hai, jo waqt barbaad karta hai aur patience test karta hai. Onboarding aur training mein bhi kuch cheeze clear nahin thi, jinki wajah se lagta hai ki thoda zyada coordination aur direct communication kaafi helpful hota. Overall, main sochti hoon ki support mein warmth hai lekin serious issue resolution ke liye thoda aur attention dena zaroori hai. Wahi repetitive explanation thodi kami lagti hai jo user experience improve kar sakti thi.