Support kaafi slow tha, pehle ke systems se better nahi
Muje laga ki support system itna efficient hoga jitna main pehle use kar chuki thi, par yahan time lagna disappointment tha. Telephonic assistance lene mein typical response time kaafi zyada tha, jisme patience rakhna padta tha. Jab finally baat hui, toh queries ko samjhane mein thoda clarity thi, par har baar mujhe lagta tha ki mujhe zyada details khud hi explore karni padegi. Pehle wale systems mein agar support se baat ki hoti toh turant ya jaldi reply milta tha, jo yahan thoda delayed tha. Training ke baad bhi agar kisi chhoti problem ke liye baar baar wait karna ho toh overall workflow disturb hota hai. Ek positive baat ye thi ki updates automatic milte rahe aur wo software ko nayi features se thoda better banate rahe. Par jab tak support better nahi hota, mujhe lagta hai ki customer experience poor hi rahegi, chahe software kaafi accha ho.