support kaafi slow tha par help mila
Main soch rahi thi ki support jyada responsive hoga lekin unfortunately mujhe zyada wait karna pada jab main unse contact kar rahi thi. Calls aur messages dono main slow reply mila tha, jo kaam thoda frustrating bana diya. Ek achhi baat ye thi ki unhone jab reply kiya toh kaafi detailed explanation di thi ki mera problem kyu ho raha hai aur kaise fix karenge, ye point main recognize karti hoon. Par overall jo communication thi wo thodi inconsistent aur delay wali thi. Main samajhti hoon ki kabhi kabhi heavy load ya technical issues ho sakte hain par mujhe lagta hai agar jyada proactive response times honge toh better experience milega. Onboarding process ke dauran jab main training aur dialer features samajh rahi thi toh bhi support ne thoda delay kiya, jiski wajah se mera progress thoda slow hua. Mujhe lagta hai ki agar thoda upgrades is area me honge toh main future me zyada confident feel karungi unke saath kaam karne mein.